Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent Recruitment
Location: Auckland - Inner
REF: AK48250
Contact Details: Chris Lacey
Contact Email:
Job Published: over 4 years ago
- Join a growing respected business in the market
- Chance to get involved in Project Management as part of this role
- Further career path to a Team Leader role available
- A high profile role in the business

About the company

This business is one of the fastest growing companies in the sector. Seeing great growth across a variety of small, medium and large sized customers, this business has built its success on high quality technical support, a focus on customer experience, and a values based approach to working with their clients. This medium sized organisation has a small team of Service Delivery Managers that they are looking to grow further.

About the role

This role will see you operating as a Service Delivery Manager whilst also contributing to some part time projects as a Project Manager. Working as part of a team of 3, you will be primarily responsible for the end to end service delivery of a 5 clients within the business. Included as part of your role will be:

- Working with Account Manager, Engineers, Service Desk Analysts to ensure top quality delivery to the client
- Monthly reporting and updates meetings with clients
- Management of support relationships with third parties
- Problem Management
- Management of actions register
- Management of critical incidents
- Owning the delivery of assigned projects

Skills and experience required:

- Specialist experience operating as a Service Delivery Manager
- Previous experience working in an IT Infrastructure environment
- Previous experience in Project Management
- Excellent skills in coordinating various delivery teams
- Great communication skills
- Previous experience working in vendor environments

We'd love to hear from you, if this is the right role for you - APPLY now or contact Chris on +64 09 302 8384 for a confidential discussion. Ref AK 48250 / SEEK Reference

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