Workforce Planning & Reporting Specialist

Job Title: Workforce Planning & Reporting Specialist
Contract Type: Permanent Recruitment
Location: Auckland - Inner
REF: AK49252
Contact Details: Natalie McAlister
Contact Email:
Job Published: almost 5 years ago
- CBD Location
- Financial Services Industry
- Workforce Management & Reporting focus

A great opportunity has arisen within a long standing and reputable financial services organisation.

In this role you will be delivering workforce planning and operational reporting services to a number of specialist teams within the contact centre.

This role involves; workforce planning for customer services agents to meet the demands of inbound calls relating to various product lines, forecasting call volumes and resourcing required on a quarterly basis, regular reporting including daily weekly and monthly reports, ad-hoc reporting for business unit managers, identification of business optimisation opportunities and more.

Numbers will be your language however you will have an ability to provide service to your internal customers.
We are looking for someone who has workforce planning experience within a Contact Centre environment.
You will have strong attention to detail and an ability to work with numbers.
Strong ability in Excel is a must have, competence in manipulating data and the use of pivot tables. Knowledge of macros would be preferred but isn't essential.

To be considered for this role we are looking for candidates with:

- Previous workforce planning experience in a contact centre environment
- Intermediate to Advanced Excel skills
- Data driven and analytically minded
- Strong problem solving ability
- Excellent communication skills
- Positive and proactive attitude
- Ability to work with managers at various levels of seniority

In return you will work in an organisation who is focused on their future and the future of its people both customer and employees.

Please apply now with a CV and Covering Letter. Candidates will be short listed over the next couple of days.
Only candidates with NZ Citizenship or Residency will be considered for this role.

Natalie McAlister
Client Manager - Call Centre & Customer Service
021 192 4251
Ref AK49252