Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent Recruitment
Location: Auckland - Manukau and East Auckland
REF: AK49785
Contact Details: Natalie McAlister
Contact Email:
Job Published: over 4 years ago
- Customer Service focused business
- Manage a small team
- Airport location

This Australasian business in a market leader, manufacturing products as well as acting as a wholesaler and retailer. They pride themselves on putting their customers first and providing a high level of service.

They are looking for someone who is passionate about the level of service provided to their customers, has experience in leading a small team and motivating the team to achieve individual and team objectives. You will have an ability to learn technical product information, having experience from a product background/industry.

In this role you will be:

- Managing a team of 3 full time employees
- Handling escalations and warranty claims
- Liaising with key clients and negotiating contract prices
- Management of stock volumes and forecasts
- Implementing customer service systems and processes

To be considered for this role we are looking for candidates with:

- Previous experience in a Customer Service Manager or Team Leader role
- Excellent communication and relationship management skills
- Technical aptitude - ie understanding of electronic goods or similar
- Ability to meet targets and deadlines
- Strong planning, organising and problem solving skills.

We are looking for a committed individual who enjoys working in a hands-on role with a passion for leading a team with customer service as the focus.

Apply Now with your CV or contact me directly for a confidential conversation.

Natalie McAlister
Client Manager Call Centre & Customer Service
021 192 4251
AK 49785