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Telephone Account Manager

Job Title: Telephone Account Manager
Contract Type: Permanent Recruitment
Location: Auckland - Inner
Specialisation:
REF: AK50762
Contact Details: Tyler Hunt
Contact Email: tyler.hunt@beyond.co.nz
Job Published: 8 months ago
Do you want to be part of a rapidly growing organisation, where you have the potential to develop and grow with the company?

The Company

Based in Britomart, this software company is a start-up that is currently in a period of massive growth. This company values its employees, with an ethos of rewarding hard work and performance with a flexible and forward thinking work environment.

The Role

You will be contributing to a small but driven team in an IT Account Management capacity. You will be responsible for resolving customer queries though email and predominantly phone calls, helping customers through any questions or issues they may have with the product. At times you may also go out on site.

You role will also include monitoring usage of the product and proactively coaching customers over the phone and on occasion face to face to enable them to maximise use of the product functionality.
As this is a new and malleable role that may evolve over time, you will need to open to change, able to adapt with the role.

We are looking for candidates that have the following qualities:

- Excellent verbal communication skills
- Tech Savvy
- Ability to resolve complex problems
- Willingness to work in a team
- Embrace and adapt to change easily
- A high level of professionalism

You will be either a recent graduate with some experience in IT Customer Service or Account Management, wanting to truly add value and be part of the journey.

In fact if you re a 9-5 type of person this this may not be for you. This team is a passionate and driven bunch; they love what they do and work the hours they need to make things happen !

To be considered for this role you must be a NZ Citizen/Resident

If you think that this is the role for you, then call me or apply now with your CV!

Tyler Hunt
Client Manager Call Centre & Customer Services
021 919 593

Ref: AK50762