Business Enablement Lead

• Wellington based, WFH flexibility 
• 2 Year Fixed Term 

​​Help shape a smarter, more connected organisation

We're seeking an experienced and commercially minded Business Enablement Lead to help drive organisation-wide improvement, optimise how work gets done, and ensure technology investments deliver meaningful value.

This is a unique opportunity to work across an organisation, partnering with leaders and teams to identify smarter ways of working, improve processes, maximise the value and support the adoption of digital tools. You'll be someone who naturally looks beyond individual projects to see the bigger picture. 

About the Role

This is a highly visible role that sits at the intersection of business improvement, digital enablement, operational performance and change. You'll work across teams to understand workflows, identify inefficiencies, assess organisational priorities, and develop practical solutions that improve outcomes while working within funding and resource constraints.

Success in this role requires confidence working with people, processes and technology. You may be reviewing a business process one day, assessing a digital project roadmap the next, and then identifying opportunities to leverage technologies, workflow automation or AI to solve organisational challenges.

What You'll Be Responsible For

• Identifying and delivering process improvements that reduce effort, eliminate duplication and improve effectiveness.
• Reviewing current and proposed projects to ensure effort, timing, priority and investment align with organisational objectives.
• Assessing organisational workflows and recommending changes that improve efficiency and service delivery.
• Helping leaders determine what initiatives should be started, accelerated, reshaped or stopped.
• Identifying opportunities to better utilise existing technology investments before introducing new solutions.
• Supporting the effective use of enterprise platforms including CRM, case/customer/service management systems, Microsoft 365, Power Platform, Copilot and related digital tools.
• Facilitating cross-team and cross-agency collaboration to share capability, lessons learned and best practice.
• Promoting practical and responsible use of AI, ensuring appropriate governance, risk management and business value.
• Working with stakeholders to balance operational needs, funding constraints and technology opportunities.
• Building capability across the organisation so teams can identify and implement improvements themselves.
• Monitoring benefits and outcomes to ensure changes deliver measurable value.

About You

We're looking for someone who combines strong process improvement expertise with digital and technology awareness. You'll be comfortable moving between strategic conversations and hands-on delivery, with the credibility to influence leaders while also working alongside teams to make change happen.

You'll likely bring:

• Significant experience in business improvement, business analysis, transformation, operational excellence or digital enablement roles.
• Strong process design, process mapping and workflow improvement experience.
• Experience working with enterprise technologies such as CRM platforms, customer/service management systems, Microsoft 365, Power Platform and automation tools.
• Understanding of digital delivery, technology projects and organisational change.
• Practical experience identifying opportunities for automation and AI adoption.
• Strong commercial and strategic thinking, including an appreciation of funding, prioritisation and resource constraints.
• Excellent stakeholder engagement and facilitation skills.
• The ability to influence and challenge constructively at all levels of an organisation.
• Strong judgement and a pragmatic approach to problem-solving.
• A passion for helping organisations work smarter, not harder.

If you're a strategic thinker with strong process improvement skills, digital fluency and a passion for helping organisations work smarter, we'd love to hear from you.

To find out more please contact kirstie.parsons@beyond.co.nz

Job Ref: 133581