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Customer Care Consultant

Job Title: Customer Care Consultant
Contract Type: Permanent Recruitment
Location: Auckland
Specialisation:
REF: BRLPVZ110979
Contact Details: Paula Van Zijl
Contact Email: paula.vanzijl@beyond.co.nz
Job Published: 20 days ago

  • $55 000 - $60 000 per annum

  • Penrose

  • Onsite parking

  • Work 4 days a week and get paid for 5!!

Our client is a forward-thinking business who really takes care of their employees. This business has been operating for close to 100 years and they are going stronger than ever. Now, a great opportunity for an experienced Customer Service professional has become available to join their team.

What’s in it for you:

  • Work in a brand new, modern office in Penrose, with onsite parking

  • Enjoy a market-related salary

  • As an extra incentive for meeting KPI’s you will be working a 4-day week every 2 weeks, and still get paid for 5!

  • Join an inclusive and supportive team where you will love going to work every day

  • Great long-term career growth opportunities as the team continues to grow

About the role:

The Customer Care Consultant plays a very important role and is the link between the sales team and service delivery.

Your duties will include:

  • Support a team of 3 Sales Representatives

  • Take inbound calls from customers

  • Process all orders accurately

  • Assist the sales team with the processing of quotations

  • Attend to customer complaints and queries in a friendly and professional manner

  • Communicate customer queries and complaints to the relevant department (sales / warehouse / finance / purchasing) in a timely manner

  • Give prompt feedback to customers

  • Make outbound calls to customers to follow-up on orders and promotions

What you will bring to the team:

  • Customer service experience in a manufacturing environment will be a distinct advantage

  • Excellent telephone manner

  • Keen eye for detail

Apply online immediately if you are interested in being considered for this opportunity!

Please note that only NZ citizens, permanent residents or candidates with a valid work visa will be considered for this role.

 

REF # 110979