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Customer Care Representative

Job Title: Customer Care Representative
Contract Type: Temporary Staffing Solutions
Location: Auckland
Specialisation:
REF: BRLRDD95161
Contact Details: Reva Dalal
Contact Email: reva.dalal@beyond.co.nz
Job Published: 8 days ago

We are looking for a motivated Customer Services Representative to join a friendly, supportive Customer Services team, based in Auckland Central. An ideal person will truly want to make the world a better place, and believe that they have what it takes to do this

Duties of the role:

  • Assisting our customers with orders and enquiries
  • Providing our customers with fast, accurate solutions
  • Updating and maintaining our existing customer database
  • Ensure delivery of excellent customer service through fast and accurate processing of queries
  • Coordinating with other epartments to resolve customer enquiries
  • Managing customer escalations and liaising with internal departments to resolve complaint
  • Report on a daily basis activity and results
  • Providing administrative and account support

What we are looking for:

  • Have relevant work experience in similar Call Centre role (desirable)
  • Put ‘customers first’ and possess proven customer service skills experience in a fast paced team environment
  • Have excellent written and verbal communications skills
  • Be fast learners and natural problem solvers
  • Have a positive and professional approach
  • Be able to work independently, and as part of a team, and cope well with high pressure
  • Demonstrate self-motivation, attention to detail, and strong time management skills.

Perks and Benefits:

  • Be a part of an excellent organisation
  • A perfect opportunity for someone who enjoys multi-tasking to work in a fun, dynamic and fast-paced environment
  • Supportive team leaders and experienced colleagues
  • Training and career development opportunities
  • Family friendly work hours

Please apply online today following the prompts below, or contact Reva Dalal, Recruitment Specialsit - Temporary Staffing Solutions on 021 937 783, for further information.

Ref AK 95161