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Corporate Support

Customer Experience & Improvement Associate

Job Title: Customer Experience & Improvement Associate
Contract Type: Permanent Recruitment
Specialisation:
REF: BRLPVZ114445
Contact Email: paula.vanzijl@beyond.co.nz
Job Published: 7 months ago
  • Airport based
  • Full-time permanent role
  • $75 000 - $80 000 per annum + benefits

Join a world leader in the capacity of Customer Experience and Continuous Improvement Associate. In this role you will be supporting all Quality and Customer Experience within the business. Another key function of this role will be to analise data in order to improve customer experience.

More about the job:

  • In this role you will be supporting and driving programs, as well as coach and deliver trainings on company programme tools
  • Organization employee engagement events
  • Conduct ISO 9001:2015 Internal Audits
  • Assist with process improvement to automate reporting for internal and external stakeholders
  • Working with relevant departments to establish root cause analysis and “quick wins”
  • Complete data and reports at a National and Regional level in line with daily, weekly and monthly guidelines
  • Communication updates on projects and programs to the wider business

What’s in it for you:

  • You will be a part of an award-winning organisation with an international footprint
  • Enjoy an inclusive environment where you will love going to work every day!
  • This business believes in upskilling and investing in their staff, and you will enjoy great career growth opportunities
  • Earning a market-related base salary with excellent benefits

About you:

  • To succeed in this role you will be passionate about providing outstanding customer service
  • You will have strong analytical skills with excellent attention to detail
  • A high level of computer literacy including Microsoft Office is a must
  • You will be a self-starter and task orientated
  • Must be customer focused and solution orientated
  • You will have a passion for the environment
  • Six Sigma trained and Internal Audit experience would be advantageous

Please note that only NZ citizens and permanent residents will be considered for this role.

Job Ref: 114445