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Customer Service Rep

Job Title: Customer Service Rep
Contract Type: Permanent Recruitment
Location: Auckland
Specialisation:
REF: BRLRAB91845
Contact Details: Rachel Lanham Black
Contact Email: rachel.lanhamblack@beyond.co.nz
Job Published: 20 days ago
  • Inbound Call Centre
  • Well-known international brand
  • Great employee benefits

Want to join a well-established company and a well-established team?

We have a great opportunity to join a well-established team in an Inbound customer service role in a Greenlane location.

In this role you will need to be sales + customer focused, ensuring your customers receive a high standard of service from start to finish.  

In this role you will be receiving inbound calls; providing advice and product information, providing quotes to customers and converting calls to sales.  In addition to this you will make follow up calls to customers on quotes previously provided quotes or to ensure the customer is happy with their purchase. 

You will join a team that is supportive of each other and will work with a manager who is approachable and provides ongoing coaching and training.

To be successful in this role you will need:

  • Previous experience in a contact centre; ideally inbound or outbound sales and retention
  • Previous experience in a sales focused retail role would be beneficial.
  • Excellent communication skills, both written and verbal
  • Excellent processing skills with the ability to carry on a conversation at the same time
  • NZ Citizen/Resident

In return you will join a business that takes social responsibility seriously, has great employee benefits such as subsided public transport, has a supportive management structure, and provides career progression.

Hours are Monday to Friday standard business hours, with additional alternate Saturday hours required from 9am to 2pm.

For more information please contact Rachel Lanham Black, Recruitment Specialist, on 021 931701 at Beyond Recruitment or submit your application through the link below - Job reference 91845