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Customer Service/Sales Support

Job Title: Customer Service/Sales Support
Contract Type: Permanent Recruitment
Location: Auckland
Specialisation:
REF: BRLMTR93705
Contact Details: Malia Reid
Contact Email: malia.reid@beyond.co.nz
Job Published: 6 days ago

Reporting to the Customer Services Manager, a great opportunity has arisen for an experienced Customer service/Sales support person to step into a 12 Month fixed term contract to cover maternity within the Logistics industry. We are looking for an individual who is passionate about customer service and providing a high level of service to manage customer and client expectations.

The duties of the role will include but not be limited to:

  • Providing exceptional Customer service and being a liaison officer between clients, overseas agents, suppliers, partners and inter-office departments
  • Ensuring customer data is inputted correctly into the CRM system
  • Ability to build strong customer relationships with internal and external stakeholders
  • Customer contact and site visits
  • To ensure follow up and provide timely information to clients as well as operations regarding orders
  • Monitor and action service requirements for designated accounts
  • Providing quotations
  • Liaising with clients via telephone or email correspondence
  • Inspection of incoming documents and ensuring they are completed and accurate
  • Manage data accuracy and updating status reports
  • Become familiar and comply with company policies and procedures

To be successful we are looking for:

  • Someone with a focus on Customer service
  • Excellent communication skills both verbal and written
  • A natural problem solver
  • A background in Logistics or Freight forwarding
  • Experience using CRM systems
  • A team player and ability to work in collaboration
  • Health and Safety knowledge would be beneficial

This is a great role that offers an excellent remuneration package based on experience, South Auckland location with modern offices. If you are interested hit the "apply now" button or send your resume in confidence to malia.reid@beyond.co.nz

Job Ref: 93705