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Customer Services

Customer Success Agent

Job Title: Customer Success Agent
Contract Type: Permanent Recruitment
Location: Wellington
Specialisation:
REF: BRLOXS112230
Contact Email: olivia.strutton@beyond.co.nz
Job Published: 8 days ago
  • Growing New Zealand Owned Start-Up
  • Exciting Opportunities to Learn and Grow
  • $60,000 per annum, Permanent, Wellington CBD

I am looking for 2 driven Customer Success Specialists, to join an exciting start-up and grow their careers within an amazing organisation. 
Join a vibrant culture, with plenty of opportunities to learn, as well as offering a great work-life balance and other benefits.

We are looking for people who want to help others, are driven to succeed and really care about the impact they make.

Duties Include:

  • Responsible for developing customer relationships, promoting retention and loyalty
  • Work closely with a portfolio of clients, ensuring satisfaction and engagement, while canvassing areas of potential business improvement
  • Answer queries, set up new users, management of customer data
  • Manage customer feedback, create written content to be used online and educate customers on business capabilities

What You Will Bring:

  • A strong Customer SUCCESS background, from a personal banking, call centre, or claims administration background
  • An interest in personal finance, GST, or a drive to learn and grow in this space
  • Plenty of initiative, confident to communicate and someone who is passionate about helping others

Benefits:

  • Social and diverse culture, with games nights, Friday social events and Wednesday Pizza Days!
  • Birthday day off, 2 volunteer days, 20 annual leave days and 10 sick days
  • Potential of growth as the company expands, with offices opening overseas (including Australia)
  • Work from home capabilities (1-2 days per week), with a strong focus on work/life balance

With any questions, please email: Olivia.Strutton@beyond.co.nz

Ref No: 112230