Delivery Lead - Service Management / EUC (ServiceNow)

Posted 21 July 2026
LocationAuckland
Job type Contracting & Consulting Solutions
Discipline Technology, Transformation & Digital
Reference133009

Job Description

 
  • Delivery Lead - End User Computing (EUC)
  • 6-month Contract
  • Auckland
Join a major transformation programme as an EUC Delivery Lead, delivering end-user technology services and ensuring business continuity. You will be responsible for ensuring operational readiness, establishing key support services, and delivering a seamless end-user experience throughout the transition.

Key Responsibilities
  • Lead delivery across End User Computing workstreams, including Service Management (Service Desk and ServiceNow), End User Computing, Microsoft technologies and services.
  • Develop and manage delivery plans, risks, dependencies, and milestones.
  • Ensure operational support processes are established to ensure a seamless end-user experience.
  • Drive issue resolution, manage delivery challenges, and maintain programme momentum.
  • Provide status reporting and updates to programme leadership and governance forums.
  • Support business readiness and minimise impacts to end users during transition.
To be considered you must have:
  • Proven experience delivering End User Computing, Workplace Technology, or Service Management initiatives.
  • Strong understanding of Service Desk operations, ServiceNow, Microsoft technologies, and end-user support environments.
  • Experience leading complex technology deliveries involving multiple stakeholders and vendors.
  • Excellent stakeholder management, communication, and problem-solving skills.
  • Experience in merger, acquisition, divestment, or greenfield environments would be highly advantageous.

Apply now with your CV and cover letter if you're an experienced Delivery Lead with a strong EUC background and a track record of delivering operationally critical technology programmes.

To be considered you must be in New Zealand with the legal right to work.

Ref #133009

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