- Desktop Engineer
- Wellington
About the role:
You will be providing technical resolution and advice to complex ICT queries, remote and desk side user support and customer service to end users. Identifying problems, troubleshooting problems and advising on appropriate action. This role will also have an on call component to it.
- Resolve tickets that the Service Desk Analyst cannot resolve
- Prepare computers for staff use including desktop computer and printer hardware reconfiguration and loading software applications
- Pro-actively maintain staff members’ desktop environments
- Carry out problem identification and resolution, configuration changes, system documentation, risk management and mitigation, change management
- Assist with the investigation and reporting of suspected and actual security breaches
Skills and Experience:
- A sound knowledge of the M365 suite including its specialist applications
- Experience of administration systems and processes and knowledge of information management practices and protocols
- Experience in a client service role or customer support role
- Experience with setup, maintenance, and security of Windows operating systems & back-end Microsoft applications
- ITIL certification
About the company:
Work for one of the government’s lead economic and financial advisors who provide leadership, context and direction to public sector agencies
How to apply:
Please note that candidates must hold NZ Permanent Residency or NZ Citizenship and have resided in NZ for the last 5 years
We’d love to hear from you, if this is the right role for you - APPLY now! Job Ref: 112841
Beyond Recruitment Technology, Transformation & Digital connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information.