Help Desk Engineer

Job Title: Help Desk Engineer
Contract Type: Contracting Solutions
Location: Auckland
REF: BRLCGA97497_1
Contact Details: Clare Saunders
Contact Email:
Job Published: 9 days ago
  • South Auckland
  • Level 2 Support
  • Immediate Start - rolling 3 month contracts

About the role

This role with have you providing remote and face-to-face technical support to users of supported products and ensuring technical queries not progressing are escalated to L3. You will be supporting a 24/7 operation, shift days will be 2 days 6am to 6pm, 2 days 6pm to 6am then 4 days off.

 What you will need:

  • Industry experience, preferably including remote user support in similar multi-server Active Directory based environment
  • Strong demonstrate technical knowledge and experience with the configuration, setup and maintenance of desktops and laptops
  • Technical knowledge and experience in troubleshooting server, desktop and laptop issues
  • Security software such as Windows updates/patches, Sophos anti-virus, firewalls and any other security software/ practices in use
  • Business application support such as troubleshooting basic/common issues as well as more technical tasks, including: - creating user accounts, password resets, configuring security settings / groups, etc
  • Systems Engineer/Systems admin background
  • Expertise in Windows Operating Systems

We'd love to hear from you, if this is the right role for you - APPLY now or contact Clare Saunders 09 374 -0876 for a confidential discussion.

Ref: 97497

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