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Inbound Contact Centre Rep

Job Title: Inbound Contact Centre Rep
Contract Type: Permanent Recruitment
Location: Auckland
Specialisation:
REF: BRLRYD106641
Contact Details: Reva Dalal
Contact Email: reva.dalal@beyond.co.nz
Job Published: 21 days ago

We are looking for a motivated Customer Services Representative to join a friendly, supportive Customer Services team, based in East Auckland area. An ideal person will truly want to make a difference towards the customers experience and be a solid team player.

Duties of the role:

  • Assisting our customers with orders and enquiries
  • Providing our customers with fast, accurate solutions
  • Updating and maintaining our existing customer database
  • Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
  • Managing customer escalations and liaising with internal departments to resolve complaint
  • Report on a daily basis activity and results
  • Providing administrative support

What we are looking for:

  • Have relevant work experience in similar Call Centre role (desirable)
  • Put ‘customers first’ and possess proven customer service skills experience in a fast paced team environment
  • Have excellent written and verbal communications skills
  • Be fast learners and natural problem solvers
  • Have a positive and professional approach
  • Be able to work independently, and as part of a team, and cope well with high pressure
  • Demonstrate self-motivation, attention to detail, and strong time management skills.

Perks and Benefits:

  • Be a part of an excellent organisation
  • A perfect opportunity for someone who enjoys multi-tasking to work in a fun, dynamic and fast-paced environment
  • Supportive team leaders and experienced colleagues
  • Training and career development opportunities

A bit more:

  • This role is based in Botany in the HQ
  • Hours can vary between 9 am and 6 pm
  • Sunday to Thursday OR Tuesday to Saturday Shifts

If you are interested in this role, please apply now following the prompts below. You will be contacted if you are successful. Successful applicants must have valid work visa in NZ, Permanent Residency or NZ Citizenship.

Job Ref: 106641