Inbound Customer Service Representative

Job Title: Inbound Customer Service Representative
Contract Type: Permanent Recruitment
Location: Auckland
Contact Details: Sam Moodley
Contact Email:
Job Published: 21 days ago

Superb opportunity to join a reputable and successful financial services organisation in an entry level role where the sky is the limit! We are looking for experienced customer service representatives with the ability to start with short-notice in permanent roles.

You must have:

  • Previous customer services experience
  • Preferably contact centre exposure
  • Experience working to targets and KPI’s
  • Excellent communication skills
  • Systems savvy
  • Ability to work with pace
  • NZ Citizenship or Residency

The role entails:

  • Handling all inbound phone calls from existing and prospective customers
  • Active listening and questioning to determine best course of action
  • Providing general advice on financial products and transfer to specialists
  • Case management of queries including call backs
  • Transaction processing and database updates
  • Customer retention and positive influencing

The organisation offers:

  • Competitive salary
  • Excellent benefits package
  • Ongoing learning and development
  • Opportunity for career progression
  • Supportive team culture
  • Locations in Auckland CBD or North Shore

If you are available to start a permanent role immediately and are looking for a role to grow your career, apply today as we will be moving quickly with this one!

Please apply online following the prompts, or contact Sam Moodley, Managing Consultant – Call Centre & Customer Services on 09 374 0870 quoting ref AK 91291.