Lead Solution Designer/Engineer

Job Title: Lead Solution Designer/Engineer
Contract Type: Permanent Recruitment
Location: Auckand Preferred
Contact Details: Tyler Hunt
Contact Email:
Job Published: 11 days ago

This is a newly created opportunity for a senior level Lead Solution Designer/Engineer to join a team of specialists focusing on design and engineering of this well-known financial organisation.  We’re seeking a highly experienced engineer who has significant recent experience operating at enterprise level within the contact centre environment.

This role would see you working across a multi-vendor platform so offers a superb chance to get involved within a variety of technologies to enhance and build your skill set. You would be contributing to the achievement of the organisations IT enablement goals by creating IT Design and Build across the Tech Delivery Contact Centre function by identifying and advising on available solutions around emerging technologies.

Must Have:

  • Experience from an enterprise contact centre environment with a multi-vendor platform is essential
  • Previous success in design across multiple industry products (e.g Genesys)
  • Genesys Voice, Genesys Multimedia/eService solutions and Cisco
  • Experience with NICE Voice Recording, Aspect or Verint Workforce Management

Nice to Have:

  • IBM WebSphere Application Server, Radware Load Balancing, MS Server and MS SQL Database technologies
  • CTI Middleware, Voice multiple Inbound/Outbound solutions, Multimedia/Digital Services, Contextual Routing, Voice Recording, Workforce Management, IP Telephony
  • Knowledge of working with Business and Technology - Application, Infrastructure and Architecture teams
  • Curious, innovative, and able to think strategically
  • Should be able to participate in technical and business requirement workshops

Candidates with the right to work in New Zealand will be considered.

Apply now, or contact Tyler on 021 919 593 to discuss.

Reference: 91957

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