Level 1/2 Service Desk Analyst

Job Title: Level 1/2 Service Desk Analyst
Contract Type: Contracting Solutions
Location: Wellington
Contact Details: Therése McHardy
Contact Email:
Job Published: 7 days ago
  • ASAP to end September
  • Hourly rate contract
  • Wellington location

Level 1/2 Service Desk Analyst for short term contract. 

We are looking or a strong Level 1/2 Service Desk Analyst with experience in a Microsoft Office support environment, either with a large government or commercial organisation. You will be solving issues with logins, printing and blank screens, just to name a few. You will be mainly communicating to the business via email, followed by desktop support and a small amount of phone support.

You will have solid experience supporting an enterprise environment, will be very organised and also have some experience with coordination of calls including making sure the queue is managed and making sure people are responding to calls in a timely manner.

Your experience working in a commercial IT Service Desk software environment using Service Desk Plus with familiarity with  how laptops are configured for different groups in the organisation,  as well as:  

  • Windows 7
  • MS Office
  • Active Directory
  • Exchange
  • SCCM

You will be approachable and responsive with a strong focus on customer service.

Apply now by submitting your CV in Word version or call Therese McHardy on 04 471 5863 to discuss your suitability, quoting reference 93499.