Job Description
Our client play a vital role in developing New Zealand's infrastructure workforce, partnering with learners, employers, training providers, and industry to build the skills that keep our communities connected and growing.
We are recruiting for an experienced Operations Manager to lead a Customer Operations team. Based in Wellington and reporting to the GM Learning Solutions, you'll provide leadership to a team primarily located in Hamilton, delivering high-quality customer and learner administration services and fostering a positive, high-performing team culture.
About the Role
This position sits above the day-to-day customer service function and focuses on leading people, performance, reporting, process improvement, and operational effectiveness.
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Lead, coach, and develop a customer operations team across multiple locations
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Build strong relationships with senior leaders, managers, and key stakeholders across the business
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Use operational data and performance metrics to identify trends, generate reports, inform decision-making, and drive improvement initiatives
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Lead operational improvement initiatives and embed more effective ways of working
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Support organisational change and help teams successfully navigate new priorities and processes
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Fortnightly travel to Hamilton; strengthen culture and accountability with your team in person
What's on Offer
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$123,000 to $142,000 pa (pro rata to 9 months)
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Wellington-based role; flexible working model - 3 days in the office
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Opportunity to make a meaningful impact within a national organisation
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High-profile leadership position with broad stakeholder exposure
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A supportive culture focused on continuous improvement and positive outcomes
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Fixed-term employment for 9 months
About You
We're looking for a people leader with strong operational management experience, preferably in a customer service context.
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Minimum of 5 years' experience in people management
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Proven success managing operational or service-based teams
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Relationship-building and stakeholder management skills
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Ability to influence, motivate, and uplift team members
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Proficiency working with large data sets, operational reporting, and performance insights
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Advanced Microsoft Excel and Microsoft 365 skills
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Experience leading process improvement, business change, or transformation initiatives
If this sounds like you, please apply now, or call Connor on 021 224 5057 to discuss this and other opportunities.
Ref: 133343
