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Senior Service Designer

Job Title: Senior Service Designer
Contract Type: Contracting Solutions
Location: Wellington
Specialisation:
REF: BRLRZB103791
Contact Details: Rebecca Berney
Contact Email: rebecca.berney@beyond.co.nz
Job Published: 12 days ago
  •   Contract position, immediate start until June 2020 initially
  • Use your mentoring skills
  • Project team

If you enjoy collaborating, using project management skills and working within a tight knit project team this could be the role for you. You will have the potential to make a real difference in this organisation.

You will have:

  • Proven experience in customer centric service design (design thinking, human centred design, systems thinking) and analysis, preferably in a digital environment
  • Experience in conducting customer research and turning data into actionable insights
  • Experience in mapping customer journeys and service blueprinting to enhance the customer experience
  • Good knowledge and understanding of technology and its impact on the business environment
  • Experience with concepting, ideation, and iterative prototyping
  • Proven ability to effectively capture, analyse and document research and to assess potential solutions
  • Creatively analytical e.g. out of the box thinking with well researched ideas
  • Proven ability to communicate effectively with user groups, stakeholders and all levels of management
  • The ability to visually communicate and articulate the customer experience in an engaging way

Please APPLY NOW!

Rebecca Berney and Lucinda van Aswegen are Beyond Recruitment’s Customer Experience team.

Job Ref: 103791