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Senior Service Desk Analyst

Job Title: Senior Service Desk Analyst
Contract Type: Contracting Solutions
Location: Wellington
Specialisation:
REF: BRLALB101008
Contact Details: Dom Gunn-Taylor
Contact Email: Dom.Gunn-Taylor@beyond.co.nz
Job Published: 5 days ago

Our client is seeking a Senior Service Desk Analyst for a 6 month contract!

This role will include:

  • SLA management
  • Ticket management
  • Jira baseline tasks
  • Reduce level 2 and 3 engineer tasks by an agreed amount of hours
  • Help lift the team’s skills/service/processes to support the team to be successful
  • 2 to 3 years experience in a similar role.

As well as the above, what is really important to our client is someone who is team-oriented, collaborative, a self-starter with a real customer focus. You will also be an excellent communicator both written and verbal, with an understanding and being well versed in the ITIL process - process improvement.

If this sounds like you, and for more information - hit 'APPLY' now! Or call Dom Gunn-Taylor on 04 473 2111 quoting Job # 101008