- Deep expertise in design thinking/human-centred design methodology
- Design, create and improve products, services, platforms and transactions
- Build the end to end customer experience for the brand
We are seeking a Service Designer to work within teams to help better understand user and organisation needs and design customer-centric products and services.
Working as part of a multidisciplinary embedded team, your role will include research and facilitation, problem solving (sketching, wireframing, prototyping) and some visual design. You will be working together with design, user research, product management, content design and UX design to develop solutions based around user needs.
You will work with the Customer Team to build an in-depth understanding of the organisation’s customers, their needs, behaviours and motivations via research and insights. Building a deep understanding of the product and service offerings and the role it plays in a customer’s life and the problems it solves for them, you will use this customer understanding to be accountable for designing the end to end customer experience for the brand. This involves understanding the different products and services offered to customers and how they connect together to deliver a differentiated experience in the market.
You will be accountable for developing the strategic Service Blueprints for the Brand. The Service Blueprint will articulate the end to end experience delivered to customers and the products and services that bring it to life. The blueprint should clearly articulate the backstage elements (people, process, technology and data) to enable this. Designing the desired experience by finding the right balance between delivering to customer needs, achieving commercial outcomes and working with technology constraints.
This is a great opportunity to join this household name who are forward thinking and customer centric in their approach.
Please APPLY NOW or call Rebecca Berney on 021 401 125 for further information.
Job Ref: 100923
Rebecca Berney and Lucinda van Aswegen are Beyond Recruitment’s Marketing, Communications, Digital, Insights and Service Design team.