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Service Desk Agent

Job Title: Service Desk Agent
Contract Type: Contracting Solutions
Location: Auckland
Specialisation:
REF: BRLTJG101727
Contact Details: Paula Broussard
Contact Email: paula.broussard@beyond.co.nz
Job Published: 23 days ago

The ideal candidate will provide first line support and excellent customer service to users contacting the ICT Service Desk by phone. This will be high call volume. This is a 3- 6 month contract on the North Shore.

About the role:

  • Provide first line support and excellent customer service to users contacting the ICT Service Desk.
  • Receive and accurately capture requests for Support or Services. Analyse all requests and, where possible, resolve at first point of contact 
  • Recognise when to escalate a request, and ensure that all troubleshooting information is included with the request details
  • Monitor and follow up on referred and resolved calls to ensure the problem is resolved to the customer’s satisfaction.
  • Develop knowledge articles and encourage the use of the Knowledge base
  • Ensure that potential major incidents are discussed and communicated to Team Leader and Seniors with accurate information, and in a timely manner.

About you:

  • 2+ years in a Service Desk / Help Desk role
  • Previous Insurance experience preferred
  • Degree in Computer Science or suitable IT training
  • Windows 10
  • Office 365
  • Active Directory
  • MDM Solutions
  • ServiceNow

Please contact me today to register & express your interest to be considered for this role!  

Candidates must have the legal right to work in New Zealand.

Feel free to apply online today by following the prompts below, or contact Paula Broussard via email - paula.broussard@beyond.co.nz

Recruitment Specialist – IT and Transformation

Ref No: 101727

NB: Based on the volume of applications, only shortlisted candidates will be contacted. To be considered for this role you will need to be legally entitled to take up work opportunity in New Zealand.