Service Desk Analyst
Level 1-2 Support
Permanent opportunity
Hamilton
We are looking for experienced Service Desk Analyst for our client in Hamilton. They specialise in the design, procurement, implementation, and support of corporate ICT infrastructure solutions including those delivered via the cloud.
To be considered you must have:
Minimum of 2 years in customer service interfacing roles
Previous experience in a Service Desk Analyst
ITIL Certification or equivalent
Problem analysis and resolution of faults at first point of contact, whenever possible
Regular communication with stakeholders regarding progress and any changes to anticipated resolution time
Performing troubleshooting of device hardware/software network connectivity issues remotely
Providing first level technical troubleshooting
Escalation of problems that are not able to be resolved at first level
Documentation and effective distribution of information
User Management – account management functions incl MAC’s
Detailed knowledge of Computing architecture at hardware and operating system level
Please Note: To be considered for this role you need to be in New Zealand and have the legal right to work.
We'd love to hear from you! Follow the prompts to APPLY now or contact Ransi Ekanayake via email ransirini.ekanayake@beyond.co.nz for more information.
Ref: 116760
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