Technology, Transformation & Digital

Service Desk Analyst

Job Title: Service Desk Analyst
Location: Auckland
Contact Email:
Job Published: 24 days ago
  • Service Desk Analyst
  • 12 Month Fixed-Term Role
  • Rotorua

About the role:

Our client is looking for a technical support expert to join as a Service Desk Analyst as part of their Service Desk Team. This is a 12-month fixed term role based in Rotorua.

About you:

  • Minimum 3 years of Service Desk or Help Desk customer service experience
  • Provide first and second level support responses for installation, maintenance, resolving technical problems relating to end user devices, software applications, desktop, hardware, printers, network and telecommunications
  • Experience with and demonstrable knowledge of support, configuration of Windows, Android and iOS mobile devices
  • ITIL framework experience
  • Experience with SCCM principles
  • Ability to work on an on-call and roster-based shifts
  • Strong communication & presentation skills
  • Financial Services industry experience preferred but not essential

Please Note:   To be considered for this role you need to be in New Zealand and have the legal right to work.

We'd love to hear from you, if this is the right role for you - APPLY now or call Ransi Ekanayake at

Ref: 113504

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