Service Desk Analyst - Contract and Permanent roles

Posted 04 July 2026
LocationAuckland
Job type Permanent Recruitment
Discipline Technology, Transformation & Digital
Reference132897

Job Description

  • Service Desk Analyst – Level 1 / Level 1.5
  • Auckland or Christchurch
  • Permanent and Contract roles available
We are currently working on a number of Service Desk roles in Auckland and Christchurch. We are looking for customer-focused and technically capable Service Desk Analysts to join our client’s IT support teams. These roles would suit candidates who enjoy troubleshooting technical issues, delivering excellent customer service, and working in fast-paced IT environments.
You will provide first-line technical support to end users, ensuring incidents and service requests are resolved efficiently while maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Provide Level 1 and Level 1.5 technical support via phone, email, chat, and ticketing systems.
  • Diagnose and resolve hardware, software, application, and connectivity issues.
  • Troubleshoot Microsoft 365, Windows, and common business applications.
  • Manage user accounts, password resets, and access requests (using Active Directory/ Entra ID/ Azure AD)
  • Escalate complex issues to specialist teams when required.
  • Support device provisioning, onboarding, and offboarding activities.
  • Assist with basic network troubleshooting and mobile device support.
  • Create and maintain knowledge base documentation.
  • Deliver exceptional customer service and communication to end users.

If you are looking for your next Contract OR Permanent opportunity in Auckland or Christchurch, we would love to hear from you! Click to apply and include your CV and cover letter.

Job Ref: #132897

Please click APPLY now with your cover letter and CV to be considered.

Please note that candidates must already be in NZ and have full time working rights.

Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information