- 6 months contract
- Auckland CBD
About the role:
Ensure the service desk team deliver exceptional customer service and with your guidance provide excellent results internally meeting those SLA's.
- Manage Staff Shift Roster to ensure appropriate resource coverage
Conduct monthly team capacity forecasting and planning Maintain client and service desk knowledge base and documentation Act as an escalation point for the team and incident manager when required Regular review of team key performance indicators with the IT Manager to ensure they are appropriate Monitor and manage team assigned Service Tickets on a daily basis to ensure service level agreements are being met Run team meetings to cover any updates, changes and to provide a forum for feedback from the team Respond to and resolve customer complaints or service enquiries and take corrective action as required
Skills & experience required:
- Knowledge and experience in the operation and management of an IT Service desk
Strong knowledge of ITIL Experience in people management Strong customer service delivery focus
We'd love to hear from you, if this is the right role for you - APPLY now or email your CV and cover letter to emma.wadsley@beyond.co.nz
REF # 116746
Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information.
Candidates who have the legal right to work in NZ are invited to apply.