Temporary Support Centre Officer

We’re on the lookout for two experienced Customer Service Specialists to join as Support Centre Officers on 6-month and 12-month contracts, based in central Wellington. This is a busy, front-line role handling inbound calls and email enquiries, where strong communication skills and attention to detail are essential.

Please note: You must be a New Zealand Citizen to be eligible for this role.

Role Details:

• Full-time, Monday – Friday – 40 hours per week   
• Office-based – no work-from-home option
• Hourly rate: $32.00 per hour
• Location: Wellington CBD
• Immediate start – pending completion of compliance checks

Key Responsibilities:

• Responding to a high volume of inbound phone calls and email enquiries
• Updating and maintaining accurate client records and documentation
• Coordinating services for clients as required
• Delivering exceptional customer service across all interactions  

About You:

• Minimum of 3 years’ customer service experience, ideally in a call centre environment
• Excellent written and verbal communication skills
• Calm, composed, and resilient under pressure
• Fast learner who is confident navigating multiple systems and technologies
• Highly organised, efficient, and self-motivated
• A collaborative team player with strong time management and problem-solving skills

If you’re available immediately (within a month) and can commit to either duration of these assignments – or you’re open to other upcoming customer service roles – we’d love to hear from you.

Apply now quoting reference 132603.

Please note: Only New Zealand Citizens are eligible for this position.