Team Leader and Market Research

Job Title: Team Leader and Market Research
Contract Type: Permanent Recruitment
Location: Auckland - Inner
REF: AK47949
Contact Details: Lidya Sultandi
Contact Email:
Job Published: about 4 years ago
Team Leader required to lead, coach and develop a team of inbound and outbound agents. This is a varied role and your responsibilities will be split between managing your team and also liaising with your client based in Melbourne.

The business you will be joining is going through growth and is seeking a strong leader. The organisation is well known in both the New Zealand and Australian market, and have excellent culture.

__If you are successful in this role, you will receive:__

- Excellent annual salary + at risk component

- Global organisation with excellent company culture

- CBD fringe location

- Ongoing training and support

__Some of your responsibilities include:__

- Scheduling of agents and allocate campaigns at agents

- Check and manage project correspondence

- Liaise with clients to confirm shift requirements and agent numbers

- Coaching and leading a team of inbound and outbound customer service agents

- Complete and send shift reports

- Follow up and answer client queries

__Key things we look for in you:__

- Previous experience in a contact centre environment, experience in market research preferable

- Passionate about people, coaching and development

- Excellent written and communication skills

- People management with the ability to plan, organise and lead a team of inbound / outbound representatives

- Able to work roster rotational hours between Monday to Sunday 10am to 11pm

If you are looking for your next opportunity, APPLY NOW with your cover letter and CV.