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Technical Support/Receptionist

Job Title: Technical Support/Receptionist
Contract Type: Permanent Recruitment
Location: Auckland
Specialisation:
REF: BRLMTR92866
Contact Details: Malia Reid
Contact Email: malia.reid@beyond.co.nz
Job Published: 19 days ago

Do you love resolving customer issues?

Do you thrive on Customer service?

Do you have a passion for Technical support?

An exciting opportunity has arisen for a switched-on self-starter, who can work independently and is motivated to provide a high level of customer service to their external and internal clients. You will strive to provide efficient and accurate support services to this organisations customers and to provide day to day office support to the wider team. The primary duties of this role will include but not be limited to:

  • Taking queries from customers via phone, fax, email, post for any technical or operational problems
  • Ensuring enquiries are dealt with promptly and efficiently
  • Maintain a high level of service to customers and accurate and up to date information is provided to exceed customer expectations
  • Queries are directed/escalated to appropriate members within the team
  • Welcoming all visitors
  • Setting up refreshments, morning and afternoon teas or lunches for management staff
  • Keeping meeting rooms clean and tidy
  • Generating reports when required
  • Attending to mail and distributing to appropriate personnel
  • Assist with typing, labels, minutes, call and various other general admin tasks
  • Ensure showroom is kept immaculate at all times
  • Stationery ordering
  • To have a positive attitude towards the team and management

This role will ideally suit someone with:

  • 2+ years’ experience in a similar role
  • Experience in a technical support role would be beneficial but not essential as training will be provided
  • Strong problem-solving skills
  • Excellent communication skills both verbal and written
  • Genuine interest in providing exceptional customer service
  • A passion for technical support or a willing to learn
  • Ability to work in a team or autonomously

Come work for a well-known organisation based in the CBD. If you think you've got the skills and experience to fill the role, hit the apply now button or send your resume in confidence to malia.reid@beyond.co.nz

Hi I'm Malia, I manage this role. See more of my jobs here.