CRM Service Delivery Manager

Job Title: CRM Service Delivery Manager
Contract Type: Permanent Recruitment
Location: Auckland - Inner
REF: AK43991
Contact Details: Jessica Dong
Contact Email:
Job Published: 10 months ago
- Support Minded
- Immediate Start
- Established brand

About the organisation

This market lead organisation is currently looking for a motivated CRM Service Delivery Manager to join their existing CRM support team, located on the city fringe.

About the role

Your main focus will be to own and manage support relationships, service delivery and outcomes for CRM customers. Triage, identification and sanity checking of issues that come to the support channel.

About you

You'll need to liaise with and manage stakeholders across all impacted areas of the business to ensure that requirements are detailed and analysed. You'll need to be familiar with and strong on support process and principles. You must be detailed orientated, care about specifics and be able to plan and manage work. You must understand CRM, preferably across CRM versions from 4.0 to 2016 and be able to triage issues. You'll need to be able to work under pressure and have ability to inspire, manage and rally support team to meet customer demand.

This is your opportunity to step into an immediate start permanent role and be part of a collaborative team environment, which allows you to manage the process of innovative change.

What you need to do now
If you like the sound of this role, we'd love to hear from you. Please APPLY now, and feel free to call Jessica Dong on 021 193 1479 for more information.
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