Customer Service - Level 1 Helpdesk

Job Title: Customer Service - Level 1 Helpdesk
Contract Type: Temporary Staffing Solutions
Location: Auckland
Contact Details: Neelam Lata
Contact Email:
Job Published: 18 days ago

Are you wanting to take that next step in your helpdesk career?

Do you have a passion for providing top notch customer service and have a flair for turning technical speak into plain language?

Are you looking for an opportunity to join a great organisation who gives back to the community? If so, then read on.

Our client is looking for an experienced Helpdesk Representative who has that extra ‘WOW’ factor. Someone who can provide the best support to their Retailers, service users and the company.

This role needs someone who oozes great attitude, passion, is proactive, self-driven, problem solves and loves being part of a team. You may have had experience in a level 1 helpdesk role, either in the telecommunications or similar industry.

Reporting to the Customer Service Manager, you will be part of fun, ambitious, and customer centric team.

Working rotational shifts, your day will include:

  • Delivering exceptional customer service through inbound calls
  • Logging and resolving level 1 helpdesk customer issues
  •  Escalation of non-solvable issues or complex issues
  • Assist the outbound team with outbound calls
  •  Working closely with our internal customers including the Sales, IT and Marketing team
  • And best of all… you get to speak and share in the excitement of the users.

Our client, are passionate about what they do and this role is an important touch point for customers. If you want to make a difference and work where you will be valued for your contribution, then this team is your next home.

You must be a NZ citizen or hold Permanent Residency to be considered for this role!

APPLY NOW with your cover letter and CV to Ref:86514

Neelam Lata: 09 374 1184