Customer Service - Warranty Claims

Job Title: Customer Service - Warranty Claims
Contract Type: Permanent Recruitment
Location: Auckland - Manukau and East Auckland
REF: AK49371
Contact Details: Natalie McAlister
Contact Email:
Job Published: 5 days ago
- Monday to Friday - 10.30pm to 7pm
- Iconic brand, dynamic culture, busy team environment
- Otahuhu Location

Market leading manufacturing business is seeking an experienced Customer Service Representative to work with customers who have placed warranty claims and are awaiting the outcome of the claim investigation. In addition to this you will be advising the customer of the outcome of their investigation as well as working with the production and dispatch team to ensure commercial customers orders are dispatched and freighted within the necessary time frame.

Along with this you will be working on a project to enhance the process and service to the customers through the development of new systems and technology.

To be considered for this role we are looking for individuals with

- 2+ years' experience in a Customer Service role
- Strong communication skills both written and verbal
- Problem solving ability
- Ability to build rapport with customers
- Calm under pressure
- Experience working in a fast paced environment

In return you will work in a supportive team environment, a progressive and growing organisation who has the customer as their top priority.

Hours of work are Monday to Friday, 10.30am to 7pm, with an occasional Saturday.

To be considered for this role you must be a NZ Citizen or Resident.

Apply Now with your CV, this is a great role for someone wanting to take the next step in their career.

Natalie McAlister
Client Manager Call Centre & Customer Service
09 374 1186
Ref AK49371