Helpdesk Representative

Job Title: Helpdesk Representative
Contract Type: Permanent Recruitment
Location: Auckland - Inner
REF: AK48081
Contact Details: Emma Wadsley
Contact Email:
Job Published: 3 months ago
Do you have a passion for providing top notch customer service and have a flair for turning technical speak into plain language?

Are you looking for an opportunity to join a great organisation who gives back to the community? If so, then read on.

Lotto NZ is looking for an experienced Helpdesk Representative who has that extra 'WOW' factor.
Someone who can provide the best support to their Retailers, myLotto players and the company.
This role needs someone who oozes great attitude, passion, is proactive, self-driven, problem solves and loves being part of a team.
You may have had experience in a level 1 helpdesk role, either in the telecommunications or similar industry.

Reporting to the Customer Service Manager, you will be part of fun, ambitious, and customer centric team. Working 7 day rotational shifts, your day will include:

- Delivering exceptional customer service through inbound calls
- Logging and resolving level 1 helpdesk customer issues
- Escalation of non-solvable issues or complex issues
- Assist the outbound team with outbound calls
- Working closely with our internal customers including the Sales, IT and Marketing team

***** And best of all you get to speak and share in the excitement of those who win!

People at Lotto are passionate about what they do and this role is an important touch point for customers. If you want to make a difference and work where you will be valued for your contribution, then this team is your next home.

APPLY NOW with your cover letter and CV to or call me on 021 191 9343 Quoting Ref: AK48081, for more information.

You must be a NZ citizen or hold Permanent Residency.