Service Level Manager

Job Title: Service Level Manager
Contract Type: Permanent Recruitment
Location: Auckland
REF: PRP86370
Contact Details: Pregasin Pillay
Contact Email:
Job Published: 25 days ago

About the Company:

Solnet is a New Zealand owned and operated digital consulting firm supplying enterprise solutions to major corporate and public sector clients across the country. The company pride themselves on producing high quality solutions and being a trusted advisor and partner to clients thereby delivering the very best overall experience.
About the Team:

This close knit team is best described as collaborative, down to earth and very passionate about what they do.

What You Will be Doing:

In this role you will be facilitating internal resources to trouble-shoot, improve and deliver client solutions.  As the Service Level Manager at Solnet you are responsible for measuring and reporting of services to Solnet's Enterprise Support clients. You are expected to facilitate technical activities in delivering support services to our clients. You are the primary contact for client management and liaising with other suppliers to service our clients.
This is a great role for someone who enjoys dealing with clients, developers and engineers.  You will be given the space to deliver great services and get involved at every level of client delivery. If you enjoy building client relationships and have a passion for technology then this is the role for you.

What I Am Looking for in Your CV:

  • Relevant IT industry experience with knowledge, skills and experience in client relationship and stakeholder management, including negotiation and crisis management.
  • Excellent written and verbal communications skills are essential. Having written and developed SLA’s is advantageous
  • Examples of how you have managed different client relations and the outcomes. Having a good interpersonal skills and experience in maintaining and enhancing relationship among the team members and the clients are highly desirable.  

If this sounds like the role for you please hit “APPLY”. If you would like further information please contact  Pregasin Pillay on 027 676 7686 for a confidential chat.