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Enhancing the Customer Experience for Better Bu...
The business world has changed a lot over the past few decades, and never more so than in the last year. Customers are more scrupulous than ever and won’t hesitate to switch brands in the blink of ...
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Reasons to Hire Former Hospitality Staff for En...
In many Temporary and Corporate Support jobs, it’s the “human” element that’s the magic ingredient for success; the ability to relate to (and work effectively with) people, whether they be customer...
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What I’ve Learned One Year After a Career Change
It’s been about a year since I made a complete change in my career and joined the team at Beyond Recruitment. The experience, which I talked about in detail in my last blog, has really changed the ...
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Your Contact Centre Phone Interview is a Live A...
Working in a contact centre is a tough job, it requires a specific kind of resilient character and a passion for customer service that shines through in everything you do – especially on the phone....
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Be Happy At Work
We spend half of our lives at work; so everyone should be doing work that they enjoy in an environment that makes them happy. How important should supporting employee-happiness be to management a...
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How to Achieve a Reputation for Service Excellence
December 16th, 2016 was a blur. I’d just landed back in the country from a holiday and had to rush to meet my team to celebrate at the Beyond Recruitment’s end-of-year awards ceremony. I was extrem...
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Building A Customer Team & Transforming Your Cu...
Today, change can be thick and fast. To safeguard your organisation’s continued success, your customer service team needs to be agile and adaptable enough to thrive in a business that’s often compl...
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Take a Journey Through the Eyes of Your Customer
Earlier in the year I had the opportunity to attend an interesting event presented by Ian Aitchinson from COPC and hosted by CCINZ, which focused on customer journeys and building a customer journe...
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How to Find a Job After University
I’m sure that many of us remember what it was like trying to find our first job after university. I found it tough, and each year graduates go through the same thing, struggling to get their foot i...
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Reception - A Window to Your World
“Good Morning, welcome to… How can I help you?""Sure thing. Take a seat, help yourself to some coffee and Jane will be out shortly.”Sound familiar?We've all had both positive and negative experienc...
Connecting...
