Customer Services & Call Centre

Beyond Recruitment is one of Aotearoa's, New Zealand’s largest suppliers of Customer Services & Call Centre talent. As a business, we are a preferred supplier to a large number of organisations across the public and private sectors.

New Zealand has become home to some of the largest and most innovative Call Centres and Service Centres in Australasia. The technology applied in these Centres is cutting edge and Contact Centres have become highly regarded training grounds and stepping stones for graduates or back-to-work candidates wishing to enter the Banking, Insurance and Telecommunication industries.

Here at Beyond Recruitment, what makes our business really tick is our recruiters. A large percentage come from the industry, and they strive to constantly stay up to date with advances in technology and industry changes to provide you with the best market insights.

Each recruiter is hired for their expertise in their specialist area and ability to consult with businesses on their talent needs. At their disposal are a wide range of sourcing tools, digital marketing and our bespoke talent database. This includes Beyond Recruitment’s large LinkedIn following, targeted electronic mailers that go to more than 20,000 pre-screened candidates, and market-leading social recruitment training.

Working across the Customer Services & Call Centre discipline, we provide true consultancy and share our experience to ensure organisations that partner with us are able to engage the best talent in the market. We make it our business to know who the best people are in our industry, whether they are actively looking for their next opportunity or not.

Typical Customer Services & Call Centre jobs that we recruit throughout Aotearoa, New Zealand include:

• CSR - Customer Services Representative

• Customer Services

• Customer Agent

• Inbound Customer Services

• Outbound Customer Services

• Customer Services Consultant

• Customer Services Advisor

• Customer Services Manager

• Retention Specialist

• Outbound Sales

• Internal Sales Rep

• Internal Account Managers

• Customer Agent

• Team Leader Call Centre

• Call Centre Manager

• Service Desk

• Financial Services

So if you are looking for Customer Services & Call Centre talent, we are here to help.

We love what we do and we will work hard to find your ideal candidate. Get in touch today to learn more.

We are proudly local and actively committed to doing the mahi to support diversity and inclusion, equal opportunity for all, and promoting the career prospects of Māori/Pasifika in Aotearoa.

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Resources

• "Prediction: The future of Customer Experience"- McKinsey Quarterly

• "Hard and Soft Skills to Future Proof Your Career" - CNBC

• "7 Tips for Dealing with Angry Customers" - Forbes

• "Considering a Job Change or Other Life Change? 7 Questions to Ask Yourself First"- TED

• "Obstacles Neurodiverse People Face in Our Workplace"- Newshub.nz

• "How to Help an Employee Figure Out Their Career Goals"- Harvard Business Review

• "Hybrid Work: Making it Fit With Your Diversity, Equity, and Inclusion Strategy"- McKinsey

• "Do Your Diversity Initiatives Promote Assimilation Over Inclusion?"- Harvard Business Review

• "How to Make the Most of Your Work Day"- The New York Times