Customer Services

Contact Centre Representative

Job Title: Contact Centre Representative
Contract Type: Permanent Recruitment
Contact Email:
Job Published: 4 months ago
  • South Auckland location
  • Weekend and evening shifts also available
  • Full time, Permanent

Contact Centre Representative

We are looking for motivated Customer Services Representative to join a friendly, supportive local government agency Customer Services team, based in Auckland Central. An ideal person will truly want to make the world a better place and believe that they have what it takes to do this. You will deliver a high level of customer service and have the desire to want to assist others. This is a very exciting opportunity to take the next step in your customer service career.

About the role:

  • You will receive a high volume of incoming calls and offer phone-based support regarding customer queries and enquiries
  • Provide customers with fast and accurate solutions
  • Record keeping of detailed conversations
  • Proactively manage escalations
  • Liaise with internal departments to resolve complaints
  • You will have to navigate between various computer systems and conduct research

What’s in it for you:

  • You will receive excellent training and support to set you up for great success
  • This role offers a platform from where you can grow your career in the business
  • You will gain valuable personal and professional experience
  • You will be a part of a great team where you will love going to work every day!

What we are looking for:

  • Have previous experience in customer service or call centre environment desirable
  • You will be empathetic, have a passion for people and a desire to help
  • You will have excellent communication skills (written and verbal) and the ability to problem solve
  • You will be a reliable team player and show commitment to the team and customers by behaving professionally
  • You will be flexible to work weekends and evening shifts on a rotation cycle
  • Demonstrate self-motivation, attention to detail and strong time management skills

Interested in wanting to know more, hit the APPLY button now, attach your CV and cover letter and we will be in touch. All suitably screened candidates will be contacted.

To be considered for this role, only candidates with a valid open work visa, permanent residents and NZ citizens will be considered.

Job reference # 114716