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Customer Services

Customer Care Supervisor_Logistics

Job Title: Customer Care Supervisor_Logistics
Contract Type: Permanent Recruitment
Specialisation:
REF: BRLPVZ111617
Contact Email: paula.vanzijl@beyond.co.nz
Job Published: about 2 months ago
  • Customer Care Supervisor: Logistics
  • Manukau based
  • $85 000 - $100 000 depending on experience
  • Monday – Friday, 40 hours a week

Our client is going through rapid growth and requires the expertise of an experienced Customer Care Supervisor with a background in sea logistics.

About the role:

You will be leading a team of experienced professionals, and also look after your own portfolio of key clients.

Specific duties will include:

Team management and support:

  • Managing your team and supporting them with escalated client queries
  • Create a positive and energetic team morale
  • Facilitating performance reviews and development sessions with your team

Client portfolio management:

  • Build excellent client relationships
  • Conducting client visits and reviews
  • Supporting the team with escalated client queries
  • Supporting customers with the end-to-end freight forwarding process, including regulatory requirements and documentation
  • Up-sell and deliver value add services
  • Communicate up to date information on shipments to clients
  • Liaising with regulatory bodies to ensure compliance with documentation and process
  • Work closely with the operations, transport, customs teams etc to ensure client satisfaction

About you:

  • You will have at least 3 years freight forwarding experience in a Sea Logistics Export environment
  • You will come from a management background where you had to lead and support a team
  • Experience in dealing with escalated complaints
  • You will have experience in delivering Customer Service in an Import/Export Sea Logistics environment
  • You will have excellent communication skills both written and verbal

What’s in it for you:

  • Flexibility in working arrangements
  • Subsidised health insurance for yourself and immediate family
  • Gym membership
  • Confidential EAP services
  • Fantastic training, learning and development opportunities
  • Excellent career growth opportunities

Apply online immediately if you are ready to take the next step in your professional career.

Please note that only Permanent Residents, NZ Citizens and candidates with a valid open work visa will be considered for this role.

REF # 111617