Working in a contact centre is a tough job, it requires a specific kind of resilient character and a passion for customer service that shines through in everything you do – especially on the phone....
December 16th, 2016 was a blur. I’d just landed back in the country from a holiday and had to rush to meet my team to celebrate at the Beyond Recruitment’s end-of-year awards ceremony. I was extrem...
Today, change can be thick and fast. To safeguard your organisation’s continued success, your customer service team needs to be agile and adaptable enough to thrive in a business that’s often compl...
We are delighted to have held an intimate forum with Shamubeel Eaqub (Economist) as our guest speaker on Wednesday morning at AUT, with some of our senior leaders in Auckland, hosted by our Special...
I’m sure that many of us remember what it was like trying to find our first job after university. I found it tough, and each year graduates go through the same thing, struggling to get their foot i...
On Wednesday the 20th of April 2016 New Zealand acknowledges the Administrative Professional role within our working environment. This got us thinking at Beyond Recruitment about how much these rol...
“Good Morning, welcome to… How can I help you?" "Sure thing. Take a seat, help yourself to some coffee and Jane will be out shortly.” Sound familiar? We've all had both positive and negative experi...
Last Friday Beyond Recruitment attended an excellent breakfast event hosted by the Contact Centre Institute of New Zealand in partnership with Interactive Intelligence. The theme of the breakfast w...
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