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Blogs in Call Centre & Customer Services

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Enhancing the Customer Experience for Better Business Outcomes

The business world has changed a lot over the past few decades, and never more so than in the last year. Customers are more scrupulous than ever and won’t hesitate to switch brands in the blink of ...

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Beyond Blogs Live Audition Web

Your Contact Centre Phone Interview is a Live Audition

Working in a contact centre is a tough job, it requires a specific kind of resilient character and a passion for customer service that shines through in everything you do – especially on the phone....

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Sam Moodley Blog Web

How to Achieve a Reputation for Service Excellence

December 16th, 2016 was a blur. I’d just landed back in the country from a holiday and had to rush to meet my team to celebrate at the Beyond Recruitment’s end-of-year awards ceremony. I was extrem...

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Beyond Recruitment Senior Leader Forum with Shamubeel Eaqub

We are delighted to have held an intimate forum with Shamubeel Eaqub (Economist) as our guest speaker on Wednesday morning at AUT, with some of our senior leaders in Auckland, hosted by our Special...

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A Window To The World Reception

Reception - A Window to Your World

“Good Morning, welcome to… How can I help you?""Sure thing. Take a seat, help yourself to some coffee and Jane will be out shortly.”Sound familiar?We've all had both positive and negative experienc...

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Call Center

Beyond Attends CCINZ Event

Last Friday Beyond Recruitment attended an excellent breakfast event hosted by the Contact Centre Institute of New Zealand in partnership with Interactive Intelligence. The theme of the breakfast w...

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