Customer Services & Call Centre

2 x Customer Service Broker's

Job Title: 2 x Customer Service Broker's
Contract Type: Permanent Recruitment
Location: Wellington
REF: 126846
Contact Details: Megan Fenton
Contact Email:
Job Published: 19 days ago
•    Join a fun and supportive team!
•    Diverse and rewarding role with the potential to grow within a huge global organisation
•    Modern office in Wellington CBD, walking distance to the waterfront and public transport
•    $58,00 - $65,000 annual salary, depending on experience
•    Full training and induction provided
•    Opportunity for paid study NCEA level 5 in general insurance and insurance law

The Opportunity

We have an exciting opportunity to be part of a well-known, highly regarded organisation, who pride themselves on providing high-calibre services in Aotearoa, and globally. This permanent Customer Service Broker position will be responsible for engaging with stakeholders and the public, providing excellent customer service. This is a fantastic opportunity to utilise your existing knowledge and skills and take on your next challenge in your career within a dynamic and supportive environment.

Your key responsibilities will include: 

•    Responding to the 0800 customer service lines
•    Assisting customers with new policies, claims, and updating details
•    Working with customers and Insurers and acting as liaison on all broking issues, including claims and underwriting
•    Maintaining files and assisting with credit control

About You:

To be successful in this role you would ideally have previous experience in a high-volume, inbound call centre environment and a passion for delivering best-in-class customer service. 

To be eligible for this permanent opportunity, you must: 

•    Have at least two years’ experience in customer service based roles 
•    Previous experience with high volume inbound calling, ideal to have insurance or banking backgrounds 
•    Excellent communication skills and the ability to quickly build rapport
•    A proactive attitude and problem-solving capabilities
•    Have New Zealand Citizenship or Permanent Residency 

If you are a driven individual looking for a career in a collaborative and supportive team environment, apply today, as we will be interviewing as applications come through. If you have any questions, please contact Megan, 
Job Reference: 126846