Call Centre Super Stars Wanted

Our client is looking for a customer care coordinator to join their team. You will build and foster operational relationships with their customers and drive positive improvements in their ability to sell and serve their customers by closely managing the supply partners, influencing the delivery for robust and customer centric operational capabilities, externalising customer self service capabilities and proactively educating customers.

What is in it for you?
• Flexible working
• $25 per hour
• Great working environment
• CBD Location
• Ongoing training and development
• A genuinely inclusive team environment

About the role:
• Interpret customer request and arrange service delivery
• Create, process, issue, and complete service orders
• Configure and activate services in appropriate platforms
• Utilise project management tools and techniques to ensure all deadlines are met
• Process, coordinate and track the solutions to ensure that customers’ expectations are met
• Ensure problems associated with the work are identified resolved and if required are escalated to ensure resolution in a timely manner

What you bring to the role:
• Experience in business and consumer customer facing roles
• Inbound/Outbound telephony queue experience
• Understanding New Zealand telecommunication network would be a huge bonus

If you are ready to join a great team apply now or call Anu on 021 470 954 to discuss this role.