Team Supervisor

Job Title: Team Supervisor
Contract Type: Permanent Recruitment
Location: Auckland
Contact Details: Paula Van Zijl
Contact Email:
Job Published: 11 days ago

A fantastic opportunity became available for an experienced Team Supervisors (2 day and 1 night shift) to join a great company with a global footprint.

About the offer:

  • Fantastic opportunity to join a company with a global reach
  • On-going training and career growth opportunities
  • Career stability (our client is an essential services provider)
  • Excellent basic salary ($60 000 - $75 000 + benefits)

Other benefits include:

  • Potential annual bonus
  • Medical, life insurance and income protection policy
  • Company superannuation

About the job:

The key focus of the role is to supervise a customs operations team. The team is on a rostered shift basis and ensures that shipments enter and exit the country in accordance with network procedures and transit time standards.

  • Supervisor required for night shift: 7.00pm – 3.30am
  • Supervisors required for day shifts: 7.00am – 3.30pm; and 9.00am – 5.30pm


Team supervision, management and support

  • Co-ordinate shifts and ensuring staff levels to business requirements
  • Developing and implementing KPI’s
  • Manage absenteeism and performance
  • Ensure that customs agents maintain a professional image to both internal and external contacts
  • Manage the work of a customs team to ensure that customs declarations are prepared accurately and lodged in a timely manner
  • Plan, organize and build an effective, functional department
  • Training and Coaching
  • Safety and quality assurance  

Customs Clearance Management

  • Audit customs entries of direct reports to ensure compliance
  • Maintain a thorough knowledge of customs practices and procedures
  • Ensure that customer databases are developed and maintained
  • Make decisions directly related to shipment processing
  • Prepare and lodge declarations with the authorities
  • Ensure the accurate preparation of import and export customs declarations
  • Resolve specific disputes or provide advice on technical issues with customers

What will make you successful in the role:

  • Must have at least 3 years’ experience as Team Leader / Supervisor / Manager, preferably within transportation or logistics industry
  • NZ Customs experience would be beneficial, but not essential 
  • Apply online and become a part of this excellent team! 

Please note that only NZ citizens and permanent residents will be considered for this role.

Job Ref: 106636