• Desktop Support / End User Computing (EUC) Engineer
• Auckland CBD (Onsite)
• 6-month contract
   

We are looking for an experienced Desktop Support / EUC Engineer to join a busy team on a 6-month contract. This role is ideal for a customer-focused IT professional with strong technical skills and experience in high-pressure environments. You’ll be supporting over 500 internal users through the DOCK-IN helpdesk, providing second-level support and ensuring smooth day-to-day IT operations. You will have a curious mindset to investigate issues and be a team player! This role is a 6-month contract, working 40 hours per week, based on site.

About the role:

• Provide 2nd level desktop support for Windows and Mac environments
• Troubleshoot and resolve hardware, software, and mobile device issues (Android & iOS)
• Manage user administration and ticketing in line with documented processes and SLAs
• Perform PXE imaging and software deployment using SCCM
• Support walk-in users and maintain a high level of customer service
• Prioritise and manage daily support tasks independently
• Collaborate with team members and escalate issues when necessary
• Follow established processes for housekeeping and documentation

To be considered you must have:

• 5 years’ experience in desktop support within a large corporate or complex business environment
• Proficiency with SCCM, Active Directory, Windows 10, and Mac OS
• Strong knowledge of mobile device support (Android and iOS)
• Experience with PXE imaging and diagnostics
• Excellent communication and customer service skills
• The ability to work under pressure in a walk-in support setting
• A full New Zealand driver’s license as there will be site visits to other offices

Job ID: 130771

Please click APPLY now with your cover letter and CV to be considered.

Please note that candidates must already be in NZ and have the legal right to work in NZ.

Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information