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Engineering & Technical

Service Planner

Job Title: Service Planner
Contract Type: Permanent Recruitment
Specialisation:
REF: 125542
Contact Details: Jackie Steyn
Contact Email: jackie.steyn@beyond.co.nz
Job Published: 5 months ago

Service Coordinator

Are you a proactive and organized individual with a passion for customer service and technical know-how? If so, we have the perfect opportunity for you as a Service Coordinator.

Position Overview:

As a Service Coordinator, you will play a pivotal role in ensuring the smooth operation of their service department. You will be responsible for coordinating service appointments, managing stock control, fostering customer relationships, and promoting a safe and efficient workshop environment. Your efforts will directly contribute to the success and reputation of our client as a trusted service provider in the industry.

What they offer:

  • Competitive salary and medical insurance.

  • Opportunities for career growth and development.

  • A supportive and collaborative work environment.

  • On-site parking

  • Training to excelling is this role.

Key Responsibilities:

  • Efficiently plan and schedule service jobs using our tracker system. Contact customers for appointments and maintain the system accurately.

  • Build strong customer relationships by explaining regular servicing importance through the E10 report and convincing customers to agree to overdue services.

  • Ensure timely service job completion and prevent overstocking by managing branch stock, including parts, stock takes, and transfers.

  • Actively engage in our customer-focused team, encouraging feedback, sharing ideas, and participating in team activities.

  • Prioritize health and safety by exceeding statutory requirements, creating a safe environment, and taking corrective actions as needed.

  • Maintain a clean, well-presented workshop and uphold high standards for company assets, including vehicles, to project a positive image to customers and stakeholders.

Requirements:

  • Essential: NZCE in engineering and/or electrical.

  • Preferred: Degree Qualified in mechanical engineering and/or electrical.

Experience/Knowledge:

  • People management skills.

  • Strong communication skills.

  • Three years of experience in a Technical Service role.

  • Experience in the Compressed Air/Vacuum market.

  • Familiarity with SAP computer systems.

If you're ready to take your career to the next level, we want to hear from you! Join our client’s team and be part of a company that values excellence, safety, and customer satisfaction.

Apply now and help us deliver top-notch service to our valued customers or contact Jackie Steyn at Jackie.steyn@beyond.co.nz for more details.

Ref:  125542​​​​​​​