Service Coordinator
Are you a proactive and organized individual with a passion for customer service and technical know-how? If so, we have the perfect opportunity for you as a Service Coordinator.
Position Overview:
As a Service Coordinator, you will play a pivotal role in ensuring the smooth operation of their service department. You will be responsible for coordinating service appointments, managing stock control, fostering customer relationships, and promoting a safe and efficient workshop environment. Your efforts will directly contribute to the success and reputation of our client as a trusted service provider in the industry.
What they offer:
Competitive salary and medical insurance.
Opportunities for career growth and development.
A supportive and collaborative work environment.
On-site parking
Training to excelling is this role.
Key Responsibilities:
Efficiently plan and schedule service jobs using our tracker system. Contact customers for appointments and maintain the system accurately.
Build strong customer relationships by explaining regular servicing importance through the E10 report and convincing customers to agree to overdue services.
Ensure timely service job completion and prevent overstocking by managing branch stock, including parts, stock takes, and transfers.
Actively engage in our customer-focused team, encouraging feedback, sharing ideas, and participating in team activities.
Prioritize health and safety by exceeding statutory requirements, creating a safe environment, and taking corrective actions as needed.
Maintain a clean, well-presented workshop and uphold high standards for company assets, including vehicles, to project a positive image to customers and stakeholders.
Requirements:
Essential: NZCE in engineering and/or electrical.
Preferred: Degree Qualified in mechanical engineering and/or electrical.
Experience/Knowledge:
People management skills.
Strong communication skills.
Three years of experience in a Technical Service role.
Experience in the Compressed Air/Vacuum market.
Familiarity with SAP computer systems.
If you're ready to take your career to the next level, we want to hear from you! Join our client’s team and be part of a company that values excellence, safety, and customer satisfaction.
Apply now and help us deliver top-notch service to our valued customers or contact Jackie Steyn at Jackie.steyn@beyond.co.nz for more details.
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