Make a difference in your community – one call at a time.

We are looking for a friendly, reliable, and customer-focused individual to join a busy Contact Centre team for 12 months. This is a fantastic opportunity to contribute to your community while gaining valuable experience in a dynamic local environment.

As a Contact Centre Representative, you’ll be the first point of contact for residents, businesses, and visitors reaching out with questions and seeking advice. You’ll handle a wide range of enquiries via phone, email, and online channels.

Role Details:

• Porirua location
• Full time, Monday – Friday, office based
• Hourly rate: $32.00 per hour
• Commencing 9^th March for 12 months   

What you will be doing:

• Responding to customer enquiries with professionalism and empathy
• Logging and tracking service requests using our internal systems
• Providing accurate information and resolving issues where possible
• Escalating complex matters to the appropriate teams
• Supporting a positive customer experience across all touchpoints

What we are looking for:

• Responding to customer enquiries with professionalism and empathy
• Logging and tracking service requests using our internal systems
• Providing accurate information and resolving issues where possible
• Escalating complex matters to the appropriate team
• Supporting a positive customer experience across all touchpoints

Benefits for you:

• Be part of a supportive and inclusive team
• Make a real impact in your community
• Enjoy a local central location with great public transport access

Ready to start immediately and commit to the 12-month assignment? We’d love to hear from you!

Apply now and quote the reference number: 131786

Please note: You must hold valid work rights for the entire duration of the assignment.