- Are you looking to expand your career in the hospitality industry?
Our client is a significant player within the hospitality industry with one-of-a-kind products. They are looking for Customer Experience person to take charge of their parts support. You might be a technician looking for a more office-based role or a customer service superstar.
In this role, you will provide assistance and guidance to customer with a specialised focus on sourcing parts and facilitating warranty repairs.
What is in it for you?
- Great Career Progression
- Excellent salary
- New Market Location
About the role:
- Support warranty team to ensure the repair of equipment
- Collaborate with service agents to facilitate repair of equipment
- Assist service agents to identify and order parts
- Control the workflow of the tech service helpdesk
- Liaise between the manufacturer and service agent for technical queries
- Partner with sales team to meet and exceed customer’s service expectations
What you bring to the role:
- Excellent telephone skills
- Positive attitude and passion for success
- Customer service experience
- Recent experience in a hospitality kitchen would be an advantage
- Some practical knowledge of parts ordering
This is a fantastic opportunity. Apply now or if you have any questions call Logan on 027 478 9614.