Customer Services

Customer Experience - Parts

Job Title: Customer Experience - Parts
Contract Type: Permanent Recruitment
REF: 118108
Contact Details: Logan Slabbert
Contact Email:
Job Published: about 1 month ago
  • Are you looking to expand your career in the hospitality industry?


Our client is a significant player within the hospitality industry with one-of-a-kind products. They are looking for Customer Experience person to take charge of their parts support. You might be a technician looking for a more office-based role or a customer service superstar.


In this role, you will provide assistance and guidance to customer with a specialised focus on sourcing parts and facilitating warranty repairs.


What is in it for you?

  • Great Career Progression
  • Excellent salary
  • New Market Location

About the role:

  • Support warranty team to ensure the repair of equipment
  • Collaborate with service agents to facilitate repair of equipment
  • Assist service agents to identify and order parts
  • Control the workflow of the tech service helpdesk
  • Liaise between the manufacturer and service agent for technical queries
  • Partner with sales team to meet and exceed customer’s service expectations

What you bring to the role:

  • Excellent telephone skills
  • Positive attitude and passion for success
  • Customer service experience
  • Recent experience in a hospitality kitchen would be an advantage
  • Some practical knowledge of parts ordering

This is a fantastic opportunity. Apply now or if you have any questions call Logan on 027 478 9614.