• ICT Continuous Improvement Lead
• Permanent opportunity
• Auckland CBD

Are you passionate about continuous improvement and innovation? Do you enjoy combining process enhancement with strong stakeholder engagement to drive real impact? If so, this role is for you!

As the ICT Continuous Improvement Lead, you will play a pivotal role in refining and enhancing ICT services. You’ll work closely with various teams, analysing service performance and implementing improvements that drive efficiency, quality, and stakeholder satisfaction.

Key Responsibilities:

• Lead and implement the Continuous Service Improvement practice within ICT services.
• Collaborate with teams to identify and execute service enhancements.
• Utilize data-driven insights from ServiceNow to measure and demonstrate improvements.
• Support change management initiatives, ensuring seamless transitions.
• Engage with stakeholders to align improvements with business needs.
• Analyse processes and recommend innovative approaches for efficiency.

Skills & Experience:

• A tertiary qualification in business process management, business analysis, or a related field.
• 5-7 years of experience in business analysis and/or process improvement.
• Experience coordinating project tasks, particularly in change management.
• Strong analytical, problem-solving, and communication skills.
• A proactive, enthusiastic approach to driving innovation.

You must be in New Zealand with the legal right to work.

Please get in touch with Ransi Ekanayake on 0275534469 or email Ransirini.ekanayake@beyond.co.nz for more details.

Ref : 129400

Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information