Technology, Transformation & Digital

Service Delivery Lead

Job Title: Service Delivery Lead
Contract Type: Fixed Term
REF: 126305
Contact Details: Dylan Campbell
Contact Email:
Job Published: 6 months ago
My client is looking for a Service Delivery Lead for a fixed term 12-month contract. You will be the relationship connector with SDMs, joint venture partners and participating agencies. You will be experienced, have a telco and IT background, perhaps worked in an emergency services environment.

Open to NZ Citizens or NZ Perm Residents only. Not open to sponsorship of visas or overseas candidates.

You will ideally be and have:
  • Strong technical telecommunication networks experience
  • Experience in a telecommunication service desk environment using ITIL V3 or V4 processes.
  • Experience in continuous improvement methodologies e.g., Six Sigma or Kaizen
  • A strong background in fault triaging processes and support methodologies. 
  • Experience in ICT procurement and asset management processes
  • Experience in monitoring customer satisfaction and managing escalations
  • Excellent communication and meeting management skills, both written and verbal.
  • Flexible and adaptable; able to work in ambiguous situations
  • A high level of initiative, sound judgement, and discretion
  • Ability to establish and maintain strong relationships
  • Strong problem-solving skills
  • Ability to work unsupervised and as part of a team
  • Ability to work in a virtual team environment
  • Thorough knowledge of ITIL service management and ICT procurement policies
  • A strong understanding of cellular and land mobile radio technologies 
  • A good understanding of Project methodologies, risk management and acceptance criteria.
  • Excellent IT skills including in-depth experience with Microsoft office applications (Word, PowerPoint, MS Project and Excel).
  • At least five years’ service delivery and operational experience in ICT or telecommunications industry.
  • At least 5 years telecommunication network experience with Radio (cellular or LMR) and IP networks
  • Has worked in programmes or projects implementing new services that included working with and across multiple organisations or stakeholders.
  • Experience working with Emergency Services would be advantageous but not essential.
  • A tertiary qualification in a business or IT discipline required.
  • A tertiary qualification in communications or related technology preferred.
Salary up to $150,000.

Interested? get in contact with me today.

Ref: 126305