We are seeking a Service Desk Analyst to join this great team on a permanent basis.
You will be responsible for predominantly Level 1 support, and timely response to day-to-day incidents and requests from end-users to ensure consistent support services are being delivered to customers.
What you’ll need to succeed:
- Previous expereince delivering Level 1 support services as per documented processes and procedures, to minimise the impact of faults and incidents to the business.
- An ability to act as a liaison between the customer and other support staff to ensure consistent service is delivered.
- Ability to assumes ownership and deliver 1st level support to end-user incidents and requests that meets service level agreements.
- Able to analyse all issues and resolves to a high standard or ensures the appropriate specialist team accepts responsibility for resolution, whilst maintaining overall accountability.
- Ensures all service requests and complaints are received with a professional and customer focused response and escalated where appropriate.
What’s in it for you:
- Porirua location, with WFH flexibility.
- Salary of $60,000 - $70,000.
- Fantastic team environment that supports employee growth and development.
If this sounds like you, APPLY now or send your CV (Word doc) to lily.pearson@beyond.co.nz
However, if this isn’t the right role for you but you are looking for a change, please get in touch with us for a discussion on how we can help.
Job Number #120327